Effective Date: 14th May 2025
RetainSure Technologies Private Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services, including our website, platform, and any related applications (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the
Product Activity Data: Information about how users interact with our platform and integrated tools (e.g., logins, feature usage, time spent).
Demographic Data: Names, email addresses, roles, and other contact or account-related details.
Conversations Data: Interaction logs, messages, or other communication data shared within the platform.
2. How We Use Your Information
We use the data we collect to:
Deliver and improve our Services
Analyse product usage and generate insights for customer success teams
Personalise user experiences
Monitor platform health and security
Comply with legal obligations
Provide customer support and respond to inquiries
3. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
Sub Processor: For example, cloud infrastructure via AWS, and AI services via OpenAI
Authorised Integrations: When you connect third-party tools, we access relevant data as per their API permissions
Legal or Regulatory Bodies: Where required to comply with applicable laws, regulations, or legal processes
4. Data Storage and Security
We do not sell your personal data. We may share data with:
Sub Processor: For example, cloud infrastructure via AWS, and AI services via OpenAI
Authorised Integrations: When you connect third-party tools, we access relevant data as per their API permissions
Legal or Regulatory Bodies: Where required to comply with applicable laws, regulations, or legal processes
5. International Data Transfers
As we serve customers in multiple countries, your data may be processed and stored in the United States, India, or Europe, where we or our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally, including Standard Contractual Clauses where required.
6. Your Rights
Depending on your location, you may have the following rights:
Access the data we hold about you
Request correction or deletion of your data
Object to or restrict certain data processing
Data portability
Withdraw consent (where processing is based on consent)
To exercise these rights, please contact us at support@retainsure.com
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve user experience and collect analytics. You can manage cookie preferences through your browser settings or our website’s cookie banner. We have a 365 days retention period for cookies
8. Data Retention
We retain data as long as necessary for the purposes described in this policy or to meet legal obligations. You can exercise your right to get your data deleted by reaching out to us at support@retainsure.com
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13 (or equivalent minimum age in relevant jurisdictions). We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated version on our website and updating the “Effective Date” at the top.
We take the best security practices to avoid any kind of incidents or breach. In case of any breach or incident, we would let our customers and concerned parties know about the incident within 72 hours of the incident occurrence.
11. Incident Management
We take the best security practices to avoid any kind of incidents or breach. In case of any breach or incident, we would let our customers and concerned parties know about the incident within 72 hours of the incident's occurrence.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
RetainSure Technologies Pvt. Ltd.
support@retainsure.com
17, 2nd floor, 7th Main Road, ll Stage Indiranagar, Bangalore - 560038